Terms of Business

Regulation

Catalyst Asset Finance Limited is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 1004264. We are permitted to act as a Credit Broker and not a Lender.

We work with a panel of Lenders.

You may check this information on the FCA’s Register by visiting www.fca.org.uk/register or by contacting them on 0800 111 6768 (Freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad.

Some of the services that we provide are not regulated by the Financial Conduct Authority. You will be advised in advance of any such proposal or service.

About Our Service

We offer finance products from a selected panel of lenders to accommodate the purchase of our broadcast/media or other equipment.
A list of our panel of lenders we introduce to is attached to this Terms of Business Letter for your information.
We do not fund any credit contracts ourselves all credit applications are introduced to a third party lender.
After having assessed your needs and circumstances we will provide you with an advice and recommendation service tailored to your needs.
We encourage you to ask us at any stage anything that is unclear and obtain independent legal advice if you still do not fully understand the credit arrangements.
Please note unless we are satisfied you fully understand the terms and conditions of the finance you are applying for we will be unable to make the introduction to the finance company, this is for your protection and ours.
We recognise it is important for customers to be able to shop around for credit and alternative sources of credit.

What we will do

Explain the key features of the regulated credit agreement to enable you make an informed choice.
Take reasonable steps to satisfy ourselves that a product we wish to recommend to you is not unsuitable for your needs and circumstances.
Advise you to read, and allow you sufficient opportunity to consider, the terms and conditions of a credit agreement before entering into it.
Before referring you to a third party which carries on regulated activities obtain your consent, after having explained to you why your details are to be disclosed to that third party.
Before effecting an introduction of you to a lender disclose (where applicable) the fact that the lender is linked to this firm by being a member of the same group as the firm.
Before effecting an introduction of you to a lender explain how, when and where you may exercise your cancellation rights.

Are we linked in any way to our panel of lenders?

We are not linked to any of our lending panel members.

Quotations

We will quote figures based on our funders cost of funds. The funder has the right to change or decline these quotes on receipt of the full proposal.

Our Remuneration

We will not charge you a fee to arrange your credit. We will be remunerated by way of an introductory payment payable by the funder. The amount of commission paid may vary by funder, however we will always work in your best interest to provide you with the best product for your needs.
You are entitled, at any time, to request information regarding any payment which we may have received as a result of placing your finance with a funder.

Refund of Fees

We do not charge any upfront fee to arrange a loan.

Conflicts of Interest

If through exceptional circumstances Catalyst Asset Finance Limited or any of its Directors or other customers has a material interest in business you ask to be transacted for you, we will make you aware of the conflict of interest and we will obtain your consent before your instructions are carried out. A copy of our Conflicts of Interest Policy is available on request.

Treating you Fairly

We always aim to treat you fairly. This means that we will always endeavour to:

Conduct our business with due skill, care and integrity.
Never put ourselves in a position where our primary duty to you is compromised.
Deal with any complaint sympathetically and independently of the colleague to whom the complaint is directed.
Be transparent in the matter of our remuneration.
Respect your confidentiality.

Your Responsibilities

In order for us to fulfil our responsibilities to you, you must:

Read the documentation we give you and let us know if there is anything that is unclear or that does not represent your requirements.
Comply with the terms and conditions of any agreement we arrange for you.

Data Protection and Confidentiality

We pay a data protection fee to the ICO (Reference ZB422756) under the Data Protection Regulations and abide by the requirements of the Regulations. The information we receive from you is used to provide quotations and arrange finance with a funder. You have the right to cancel your authority to use such information. Before or after you enter into any agreement with a funder, to help make credit decisions, the funder will make a credit search with a credit reference agency. If you are a company or partnership they will also make enquiries about the principle director(s) or partner(s) with a credit reference agency. Full details of the use and disclosure of your information by the funder is contained within the terms and conditions of any agreement which you should read before signing.

All customers’ records are treated as private and confidential and Catalyst Asset Finance Limited therefore reserves the right to give you copies of your particular records rather than allow access to files containing records concerning other clients. If you want sight of your records please send a request to Gavin Scott (Director), Catalyst Asset Finance Limited, 41 Harcourt Road, Dorney Reach, Maidenhead, SL6 0DT.

We are required to verify your identity in accordance with the Proceeds of Crime Act 2002 (POCA) and the Money Laundering Regulations 2017.

What to do if you are not satisfied with our service

If you wish to register a complaint please contact Gavin Scott (Director), in writing at Catalyst Asset Finance Limited, 41 Harcourt Road, Dorney Reach, Maidenhead, SL6 0DT or by telephone on 01753 923300. Upon receipt of your complaint we will send you our complaints procedure. This is also available at any other time upon request.

You may be entitled to refer a complaint against us to the Financial Ombudsman Service if you are not satisfied with our response.

The contact details are as follows:
The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Website: financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
Tel: 0800 023 4 567